Can't get demo to work

This topic is: resolved

This topic contains 8 replies, has 3 voices, and was last updated by  Support Team 3 months, 1 week ago.

  • Author
    Posts
  • #8058

    jhen1024
    Participant
    Post count: 3

    I’ve installed the theme and followed the instructions to import the demo material but nothing works. Any help is appreciated.

    Thank you!

  • #8059

    Support Team
    Keymaster
    Post count: 326

    Hey there, did you installed the required plugins?

    1. upload and activate the theme
    2. install required plugins
    3. Import demo content & widgets
    4. set your menu and other that’s it.

    If you sent us your wp login we can take care your site asap.

  • #8060

    jhen1024
    Participant
    Post count: 3
    This reply has been marked as private.
  • #8061

    Support Team
    Keymaster
    Post count: 326
    This reply has been marked as private.
  • #8062

    jhen1024
    Participant
    Post count: 3
    This reply has been marked as private.
  • #8063

    jhen1024
    Participant
    Post count: 3
    This reply has been marked as private.
  • #8064

    Support Team
    Keymaster
    Post count: 326

    You are right. You purchased and downloaded theme not updated version from the mojomarketplace. We’ve updated our theme on all marketplaces but it didn’t udpated unknown reason. But we’ll investigate it asap.

    Also the theme updates not important in fact because all our themes have automatic lifetime updater.

    Finally; the latest updated version 4.0 of the theme installed and working properly on your site right now.

    Please check your site and share your reviews with us.

    Thanks for contact wit us and don’t hesitate to contact us for the future.

    Best Regards
    ThemeofWP.com Team

  • #8599

    ruda
    Participant
    Post count: 1

    Hi. I’m in the same situation – I’ve acquired this theme on Mojo Marketplace, but the version on there is an older release (2.1). When I install it I am able to update it automatically on the WP dashboard.

    However, all the support files (documentation, child theme, demo data) aren’t present in the update.

    How can I obtain the demo content, widget settings etc for this theme?

  • #8606

    Support Team
    Keymaster
    Post count: 326

    Hey @ruda all our items comes with automatic updater and you can simply click to update your theme automatically when the new version released.

    You can access the all theme materials in you account on mojo. If you can’t access them please contact via email. We’ll sent them to you quickly.

    Thanks!

You must be logged in to reply to this topic.