This topic is: resolved

This topic contains 7 replies, has 2 voices, and was last updated by  Support Team 5 months, 1 week ago.

  • Author
    Posts
  • #10057

    cioka
    Participant
    Post count: 4

    Hi,

    I have recently bought the Video Carousel Addon for WPBakery Page Builder and when I have firstly used it in my site which runs with TheBuilt theme, it seems to be a kinf of incompatibility or bug cause another widget from WPBakery is not appearing now. The widget in question is MGT Portfolio Grid.

    Coudl you please help me with this issue?

    Thanks in advance

  • #10060

    Support Team
    Keymaster
    Post count: 740

    Hey there please reset CSS animations section to none and try again. CSS animations causing this.

  • #10061

    cioka
    Participant
    Post count: 4

    Hi,

    I don´t know what are you talking about.
    This is http://tinyurl.com/yxc4gvhp what I see when using the Video Carousel Addon for WPBakery Page Builder

    See you

  • #10062

    Support Team
    Keymaster
    Post count: 740

    Here is the quick shortcode about it. https://paste.ubuntu.com/p/FhbVyHrQvw/ Also I’ve checked and it has not CSS animation section. Just use my shortcode for kick start begining.

  • #10063

    cioka
    Participant
    Post count: 4

    Hi,

    The result is the same, the carrousel works fine but the shortcodes used bellow dissapear. It is strange.
    Could you have a look?

    Thanks

  • #10064

    cioka
    Participant
    Post count: 4

    Hi again,

    In order to explain better the problem I am experiencing with Video Carousel Addon for WPBakery Page Builder, I would like to leave you these 2 links where you could understand better the issue I try to explain you.

    Website without Addon > http://tinyurl.com/yxdq2oqe
    Website with Addon > http://tinyurl.com/y3ygeswb

    Could you please help me solving this incompatibility?

    Thanks in advance

  • #10065

    cioka
    Participant
    Post count: 4
    This reply has been marked as private.
  • #10066

    Support Team
    Keymaster
    Post count: 740

    I think something conflict hardly on your site. Please sent refund request we do not give further support for you. Thanks for your understanding.

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