WordPress Premium Support

Which step should I follow?

Once you purchase this “WordPress Premium Support” service, our qualified support team will be reach out to you for more information to get started. Or you can request WordPress Premium Support service our contact form with your information. Please make sure you attached your information on request form

After the support team have all the necessary information, they will begin adding this service to your website. Upon completion, our support team will notify you that the WordPress Premium Support service is complete.

• Enable logs and/or WordPress debug mode to diagnose the issue
• Attempt to resolve the issue if the website or logs reveal a theme related error

• Enable logs and/or WordPress debug mode to diagnose the issue.
• Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.

• Troubleshoot and fix issues for 1 contact form
• Configure the proper mail settings in a contact form
• Ensure the proper short code has been placed on your contact page

• Update database connection information in WordPress configuration
• Reconnect a WordPress database and files
• Fixing DB connection issues

• Troubleshoot issues preventing a login to the WP Admin dashboard
• Fix login issues. Examples:
  • Update a user’s email address, so a password reset is possible
  • Correct an admin user’s privileges
  • Create a new Admin user
  • Reset failed login attempts
  • Disable plugins preventing login
  • Remove unwanted users
  • Replace missing wp_users database table

• Troubleshoot and fix issues preventing images and thumbnails from properly displaying
• The missing images must be provided, or already be uploaded on the hosting account

• Diagnose and fix errors when uploading media within WordPress Dashboard
• Diagnose and fix issues preventing media from properly displaying in the WordPress library

• Run a scan to identify broken links.
• Attempt to fix the root cause of broken internal links.
• Unlink and list external broken links.

• Troubleshoot issues related to the WordPress Core files
• Fix Core file issues. Examples:
  • Correct failed WordPress version updates
  • Replace WordPress core files

• Troubleshoot and fix a WordPress site that resolves to a blank white page

• Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error