Support Team
Post count: 777

Hey there, thanks for your puchases. Please make sure your shortcode between without the < pre > or < code > . Make sure you use shortcode as raw. Also you can check the video tutorials here:

Essential Grid Help Videos

Also you can send us your login info. We’ll check your plugin configuration. (you can simply reply this as private by click “Set as private reply”)

Best Regards
ThemeofWP.com Team