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    • June 2, 2022 at 12:05 pm #11962
      esociety
      Participant
      Post count: 5

      Goodmorning,
      i have some problems with video gallery pro plug-in. The preview of the video shows me the miniature video as you can see from the image.

      Thanks in advance
      Federica

    • June 2, 2022 at 12:12 pm #11964
      ThemeofWP
      Keymaster
      Post count: 797

      Hi, Can you provide me a link to your demo site? I need to investigate further it. Thanks!

    • June 3, 2022 at 9:10 am #11965
      esociety
      Participant
      Post count: 5

      Goodmorning,
      yes of course. The link of the page is: https://www.ancefirenze.it/video-gallery/
      I can create a temporary account for you, should i use info@themeofwp.com ?
      Kind regards
      Federica

    • June 6, 2022 at 7:45 am #11966
      esociety
      Participant
      Post count: 5

      Hi, i give you the credentials to my demo site:
      info@themeofwp.com

      Home Ance

    • June 17, 2022 at 9:01 am #11975
      esociety
      Participant
      Post count: 5

      Hello,
      have you tried to solve my problem?
      Kind regards
      Federica

      • June 28, 2022 at 1:15 am #11982
        ThemeofWP
        Keymaster
        Post count: 797

        Hey there sorry for the delay. I’m looking at your website and comparing our demo but the plugin removing the video’s iframe height and width. It’s working properly on our demo but it’s not working on your site. I’ll investigate why this happens and let you know the solution. Also when sharing your credentials here please use “Set as private reply” option. Otherwise, the reply will be public and vulnerable.

        Thanks
        Kevin JOY

    • June 28, 2022 at 8:02 am #11983
      esociety
      Participant
      Post count: 5

      Goodmorning Kevin, thank you. Waiting for your solution.
      Have a nice day
      Federica

    • July 14, 2022 at 2:09 pm #11989
      esociety
      Participant
      Post count: 5

      Hello Kevin. Have we update about the problem?
      thank you in advance
      Federica

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