This topic is: resolved

This topic contains 9 replies, has 2 voices, and was last updated by  Support Team 2 months ago.

  • Author
    Posts
  • #9948

    floranna
    Participant
    Post count: 3

    I love the theme. It got broken due to constant updates. I want it back in action!
    Revolution slider for instance asks to pay $26 to activate and their support team told me to go to ThemeofWP to ask for zip file with upgrade. They say, the theme did come with activation code…but we wont help.
    Store page stopped working too and shows 404 page.
    Help! do I have to reinstall the whole theme and start from scratch? what about revolution slider? The Appearance menue changed too in WP. cant do what i had done 3 years ago anymore..

  • #9949

    Support Team
    Keymaster
    Post count: 699

    Hey @floranna Thanks for using our theme. Can you please sent your login info to us? simply reply this and set as “Set as private reply” we’ll take a look your site quickly and if fix needed we’ll update it for you free for one time.

    Regards
    Kevin JOY.

  • #9952

    floranna
    Participant
    Post count: 3
    This reply has been marked as private.
  • #9953

    floranna
    Participant
    Post count: 3
    This reply has been marked as private.
  • #9954

    Support Team
    Keymaster
    Post count: 699

    As far as I saw you theme does not broken but I think someone tweek theme files badly. And broke theme files. Check your user credentials or make sure don’t touch if you don’t know wp / css / php rules .

  • #9955

    Support Team
    Keymaster
    Post count: 699

    Also you have installed a lot of plugins and one of them prevent to access to shop. So your problem is not regarding with theme. Your problem is plugins and manually tweks and wrong configurations.

    Notice: Undefined index: action in /hermes/bosnacweb04/bosnacweb04at/b2682/ipg.averycleaningcom/wp-content/plugins/offers-popup/offers.php on line 87 Notice: Undefined index: action in /hermes/bosnacweb04/bosnacweb04at/b2682/ipg.averycleaningcom/wp-content/plugins/offers-popup/offers.php on line 89

  • #9956

    Support Team
    Keymaster
    Post count: 699

    Also, your hosting area contains a lot of file changes, backups, and other things. I recommend to you please pick a new hosting area and start to create your site from scratch. Your shor still does not work I think popup plugins prevent to it.

  • #9957

    Support Team
    Keymaster
    Post count: 699

    Finally your site fixed but “YITH WooCommerce Product Add-ons” prevented to work your site properly. Please doN’t activate it. There are not theme issues in your site and everything work fine now.

  • #9991

    floranna
    Participant
    Post count: 3

    Fantastic. thank you!

  • #9998

    Support Team
    Keymaster
    Post count: 699

    You are welcome! when you need help please don’t hesitate to contact us anytime!

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