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    • #9948
      floranna
      Participant
      Post count: 3

      I love the theme. It got broken due to constant updates. I want it back in action!
      Revolution slider for instance asks to pay $26 to activate and their support team told me to go to ThemeofWP to ask for zip file with upgrade. They say, the theme did come with activation code…but we wont help.
      Store page stopped working too and shows 404 page.
      Help! do I have to reinstall the whole theme and start from scratch? what about revolution slider? The Appearance menue changed too in WP. cant do what i had done 3 years ago anymore..

    • #9949
      Support Team
      Keymaster
      Post count: 740

      Hey @floranna Thanks for using our theme. Can you please sent your login info to us? simply reply this and set as “Set as private reply” we’ll take a look your site quickly and if fix needed we’ll update it for you free for one time.

      Regards
      Kevin JOY.

    • #9952
      floranna
      Participant
      Post count: 3
      This reply has been marked as private.
    • #9953
      floranna
      Participant
      Post count: 3
      This reply has been marked as private.
    • #9954
      Support Team
      Keymaster
      Post count: 740

      As far as I saw you theme does not broken but I think someone tweek theme files badly. And broke theme files. Check your user credentials or make sure don’t touch if you don’t know wp / css / php rules .

    • #9955
      Support Team
      Keymaster
      Post count: 740

      Also you have installed a lot of plugins and one of them prevent to access to shop. So your problem is not regarding with theme. Your problem is plugins and manually tweks and wrong configurations.

      Notice: Undefined index: action in /hermes/bosnacweb04/bosnacweb04at/b2682/ipg.averycleaningcom/wp-content/plugins/offers-popup/offers.php on line 87 Notice: Undefined index: action in /hermes/bosnacweb04/bosnacweb04at/b2682/ipg.averycleaningcom/wp-content/plugins/offers-popup/offers.php on line 89

    • #9956
      Support Team
      Keymaster
      Post count: 740

      Also, your hosting area contains a lot of file changes, backups, and other things. I recommend to you please pick a new hosting area and start to create your site from scratch. Your shor still does not work I think popup plugins prevent to it.

    • #9957
      Support Team
      Keymaster
      Post count: 740

      Finally your site fixed but “YITH WooCommerce Product Add-ons” prevented to work your site properly. Please doN’t activate it. There are not theme issues in your site and everything work fine now.

    • #9991
      floranna
      Participant
      Post count: 3

      Fantastic. thank you!

    • #9998
      Support Team
      Keymaster
      Post count: 740

      You are welcome! when you need help please don’t hesitate to contact us anytime!

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