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    • #8896
      jromo
      Participant
      Post count: 9

      Hi,

      We just bought your plugin and we can’t get it to work.

      We made this example page to show a wordpress video first and below it the same video using your plugin. As you will see, the wordpress video works and the video gallery doesn’t.

      http://weplus.studio/evoclinic/testimonials-2017/

      Any help you can give us?

      Jorge

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    • #8904
      limitless
      Participant
      Post count: 2

      I am also having a problem with this plugin, in stalled it and followed documentation but on the page itself it shows as blank ? Just bought the plugin yesterday.

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    • #8905
      Support Team
      Keymaster
      Post count: 782

      Hey there!, thanks for your purchases. You’ve sent http://weplus.studio/evoclinic/testimonials-2017/ reference page not found on your side. Can you give us a working sample page?

      Also you don’t need to do any video gallery for this. Just click to the VC template button and pick up any one of the templates.

      It’ll be inserted automatically. Just maybe you need to change video thumbnails if you want to change them. Otherwise it’ll be read thumbs from the videos automatically from the video source.

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    • #8906
      jromo
      Participant
      Post count: 9

      Hi, sorry, link changed.. here’s the new one: http://weplus.studio/evoclinic/testimonials/

      As you will see, main video is not loading.

      Image

      Please help

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    • #8907
      Support Team
      Keymaster
      Post count: 782

      I think you’ve customized a bit this plugin? So our plugin not includes “

      ” Please revert back it to original version and see what’s happening.

      It’ll be work properly after the turn back to original version.

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    • #8908
      Support Team
      Keymaster
      Post count: 782

      Also you need to set main video width and height. Seem those are not set.

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    • #8909
      jromo
      Participant
      Post count: 9

      Sorry to tell you guys but we haven’t touched anything in the plugin. We just installed it and tried to apply it to the page and this is what happens, so there’s no original to turn back to…

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    • #8910
      Support Team
      Keymaster
      Post count: 782

      Then please check your plugins. One of them attempting to create a div under the main video div as pre loader. So this is causing the issue.

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    • #8911
      Support Team
      Keymaster
      Post count: 782

      After the disabled preloader thing it will be displayed like below:

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    • #8912
      limitless
      Participant
      Post count: 2

      How do i disable the preloader

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    • #8913
      jromo
      Participant
      Post count: 9

      Same here.. just to make sure I don’t mess it up…

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    • #8914
      Support Team
      Keymaster
      Post count: 782

      If you can sent us your admin info we can assist to you quickly. Sent over as private reply or via email.

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    • #8915
      jromo
      Participant
      Post count: 9
      This reply has been marked as private.
    • #8916
      Support Team
      Keymaster
      Post count: 782

      That access not enough to investigate issue. Please give us admin rights.

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    • #8917
      jromo
      Participant
      Post count: 9

      Done

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    • #8918
      Support Team
      Keymaster
      Post count: 782

      I think the theme uses this preloader http://weplus.studio/evoclinic/wp-content/themes/thegem/style.css

      And it’s creating a preloader to any media via hooks.

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    • #8919
      jromo
      Participant
      Post count: 9

      I see… any way to disable it in the page by css?

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    • #8920
      Support Team
      Keymaster
      Post count: 782

      Yes these rules resolved the problem now: (I’ve also updated the plugin to latest version. This version will be release on codecanyon soon.)

      .preloader + * {
      opacity: 1 !important;
      }

      .preloader {
      display: none !important;
      }
      .preloader + *:not(iframe) {
      height: auto !important;
      }

      Please check out your page. It seem it’s okay right now.

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    • #8921
      Support Team
      Keymaster
      Post count: 782

      Check out the custom css settings in the VC.

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    • #8922
      jromo
      Participant
      Post count: 9

      Thanks! It works beautifully!

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    • #8923
      Support Team
      Keymaster
      Post count: 782

      You’re welcome and don’t forget to rate our items on codecanyon.net

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    • #8925
      kcawte
      Participant
      Post count: 4

      Hello,

      I am having the exact same issue. Any help with this would be appreciated. I need to have this working very quickly so I hope you can help me soon 🙂

      I tried turning of the preloader and adding custom .css to my VC but nothing worked 🙁

      Thanks in advance!

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      • #8934
        Support Team
        Keymaster
        Post count: 782

        Please sent you wp-admin details to us. We’ll get it work for you asap.

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        • #8935
          kcawte
          Participant
          Post count: 4
          This reply has been marked as private.
        • #8936
          Support Team
          Keymaster
          Post count: 782

          You shared login information is incorrect please check them and let us know correct one.

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        • #8937
          Support Team
          Keymaster
          Post count: 782

          Also can you check please CSS animation settings? change it to none or another one. All are working but you didn’t set css animations comes with default template so thay are not visible at this time. Also please use correct video source for your videos.

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    • #8926
      kcawte
      Participant
      Post count: 4

      I also tried to use the default wordpress theme and the plugin still didn’t work 🙁

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      • #8939
        Support Team
        Keymaster
        Post count: 782

        Did you resolve it by re-edit CS animation settings? Also you site has not been accesable with you shared credentials. If you sent us correct one we can quickly setup it for you.

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    • #8932
      Support Team
      Keymaster
      Post count: 782

      Hey @kcawte just find your preloader class and add this css into the Visual Composer custom CSS area: SOme of the themes includes custom preloader and they injected to Video Gallery div. If you need quick assist please sent us your wp admin info via email. info @ themeofwp.com

      .preloader + * {
      opacity: 1 !important;
      }

      .preloader {
      display: none !important;
      }
      .preloader + *:not(iframe) {
      height: auto !important;
      }

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      • #8940
        kcawte
        Participant
        Post count: 4
        This reply has been marked as private.
    • #8933
      Support Team
      Keymaster
      Post count: 782

      Also it’s not possible this! We tested our plugins all major platforms.

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    • #8941
      Support Team
      Keymaster
      Post count: 782

      You’ve share password or username is not correct. Please create a new page and paste this none css animations short code :

      [vc_row][vc_column][vc_video_gallery_pro videogallerypro_display_title="true" videogallerypro_main_title="Video Gallery Pro" videogallerypro_main_title_color="#aaaaaa" videogallerypro_main_title_font_size="16px" videogallerypro_main_title_font_weight="400" videogallerypro_main_title_line_height="1.6" videogallerypro_main_title_letter_spacing="1px" videogallerypro_loadmore_active="true" videogallerypro_loadmore_itemcount="4" videogallerypro_display_search="true" videogallerypro_display_cats="true" videogallerypro_video_cat_1="Presentation" videogallerypro_video_cat_2="Getting Started" videogallerypro_video_cat_3="Help" videogallerypro_video_cat_4="Account" videogallerypro_video_cat_5="Pricing" videogallerypro_video_cat_6="Funny" videogallerypro_video_cat_7="Dashboard" videogallerypro_video_cat_8="Marketing" videogallerypro_video_cat_9="Development" videogallerypro_video_cat_10="Coding" css_animation="none" google_fonts="font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:200%20light%20regular%3A200%3Anormal" videogallerypro_items_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="8Bt5KzYdZtU" videogallerypro_video_title="Porsche Top 5 series – Best Porsche sounds" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="none" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10155656407651729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10153231379946729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="5h" videogallerypro_video_category="Facebook Shared" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="none" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="155039108367168" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" el_class="customized"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="155039108367168" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" el_class="customized"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="8u4DpgdcHf0" videogallerypro_video_title="Youtube" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10154835146021729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 15.00 min" videogallerypro_video_category="Pricing" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="r-neGA1blsE" videogallerypro_video_title="The best Porsche concept cars" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10154553970951729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="flipInY"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="flipInY" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="Io7DZgJpUAs" videogallerypro_video_title="Ferrari 458 Speciale" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="flipInY" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="708mjaHTwKc" videogallerypro_video_title="KSI - Lamborghini" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][/vc_video_gallery_pro][/vc_column][/vc_row]

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    • #8942
      Support Team
      Keymaster
      Post count: 782

      You need to set css animations like this:

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    • #8943
      Support Team
      Keymaster
      Post count: 782

      We’ve entered the code above and videos working properly without any effort. Why you didn’t sent your website correct URL at the begining? and why you didn’t tried to import a template from the Video Gallery Plugin predefined templates section. Finally seem to works properly without any effort.

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