This topic is: resolved

This topic contains 33 replies, has 4 voices, and was last updated by  Support Team 2 years, 2 months ago.

  • Author
    Posts
  • #8896

    jromo
    Participant
    Post count: 9

    Hi,

    We just bought your plugin and we can’t get it to work.

    We made this example page to show a wordpress video first and below it the same video using your plugin. As you will see, the wordpress video works and the video gallery doesn’t.

    http://weplus.studio/evoclinic/testimonials-2017/

    Any help you can give us?

    Jorge

  • #8904

    limitless
    Participant
    Post count: 2

    I am also having a problem with this plugin, in stalled it and followed documentation but on the page itself it shows as blank ? Just bought the plugin yesterday.

  • #8905

    Support Team
    Keymaster
    Post count: 728

    Hey there!, thanks for your purchases. You’ve sent http://weplus.studio/evoclinic/testimonials-2017/ reference page not found on your side. Can you give us a working sample page?

    Also you don’t need to do any video gallery for this. Just click to the VC template button and pick up any one of the templates.

    It’ll be inserted automatically. Just maybe you need to change video thumbnails if you want to change them. Otherwise it’ll be read thumbs from the videos automatically from the video source.

  • #8906

    jromo
    Participant
    Post count: 9

    Hi, sorry, link changed.. here’s the new one: http://weplus.studio/evoclinic/testimonials/

    As you will see, main video is not loading.

    Image

    Please help

  • #8907

    Support Team
    Keymaster
    Post count: 728

    I think you’ve customized a bit this plugin? So our plugin not includes “

    ” Please revert back it to original version and see what’s happening.

    It’ll be work properly after the turn back to original version.

  • #8908

    Support Team
    Keymaster
    Post count: 728

    Also you need to set main video width and height. Seem those are not set.

  • #8909

    jromo
    Participant
    Post count: 9

    Sorry to tell you guys but we haven’t touched anything in the plugin. We just installed it and tried to apply it to the page and this is what happens, so there’s no original to turn back to…

  • #8910

    Support Team
    Keymaster
    Post count: 728

    Then please check your plugins. One of them attempting to create a div under the main video div as pre loader. So this is causing the issue.

  • #8911

    Support Team
    Keymaster
    Post count: 728

    After the disabled preloader thing it will be displayed like below:

  • #8912

    limitless
    Participant
    Post count: 2

    How do i disable the preloader

  • #8913

    jromo
    Participant
    Post count: 9

    Same here.. just to make sure I don’t mess it up…

  • #8914

    Support Team
    Keymaster
    Post count: 728

    If you can sent us your admin info we can assist to you quickly. Sent over as private reply or via email.

  • #8915

    jromo
    Participant
    Post count: 9
    This reply has been marked as private.
  • #8916

    Support Team
    Keymaster
    Post count: 728

    That access not enough to investigate issue. Please give us admin rights.

  • #8917

    jromo
    Participant
    Post count: 9

    Done

  • #8918

    Support Team
    Keymaster
    Post count: 728

    I think the theme uses this preloader http://weplus.studio/evoclinic/wp-content/themes/thegem/style.css

    And it’s creating a preloader to any media via hooks.

  • #8919

    jromo
    Participant
    Post count: 9

    I see… any way to disable it in the page by css?

  • #8920

    Support Team
    Keymaster
    Post count: 728

    Yes these rules resolved the problem now: (I’ve also updated the plugin to latest version. This version will be release on codecanyon soon.)

    .preloader + * {
    opacity: 1 !important;
    }

    .preloader {
    display: none !important;
    }
    .preloader + *:not(iframe) {
    height: auto !important;
    }

    Please check out your page. It seem it’s okay right now.

  • #8921

    Support Team
    Keymaster
    Post count: 728

    Check out the custom css settings in the VC.

  • #8922

    jromo
    Participant
    Post count: 9

    Thanks! It works beautifully!

  • #8923

    Support Team
    Keymaster
    Post count: 728

    You’re welcome and don’t forget to rate our items on codecanyon.net

  • #8925

    kcawte
    Participant
    Post count: 4

    Hello,

    I am having the exact same issue. Any help with this would be appreciated. I need to have this working very quickly so I hope you can help me soon 🙂

    I tried turning of the preloader and adding custom .css to my VC but nothing worked 🙁

    Thanks in advance!

    • #8934

      Support Team
      Keymaster
      Post count: 728

      Please sent you wp-admin details to us. We’ll get it work for you asap.

      • #8935

        kcawte
        Participant
        Post count: 4
        This reply has been marked as private.
      • #8936

        Support Team
        Keymaster
        Post count: 728

        You shared login information is incorrect please check them and let us know correct one.

      • #8937

        Support Team
        Keymaster
        Post count: 728

        Also can you check please CSS animation settings? change it to none or another one. All are working but you didn’t set css animations comes with default template so thay are not visible at this time. Also please use correct video source for your videos.

  • #8926

    kcawte
    Participant
    Post count: 4

    I also tried to use the default wordpress theme and the plugin still didn’t work 🙁

    • #8939

      Support Team
      Keymaster
      Post count: 728

      Did you resolve it by re-edit CS animation settings? Also you site has not been accesable with you shared credentials. If you sent us correct one we can quickly setup it for you.

  • #8932

    Support Team
    Keymaster
    Post count: 728

    Hey @kcawte just find your preloader class and add this css into the Visual Composer custom CSS area: SOme of the themes includes custom preloader and they injected to Video Gallery div. If you need quick assist please sent us your wp admin info via email. info @ themeofwp.com

    .preloader + * {
    opacity: 1 !important;
    }

    .preloader {
    display: none !important;
    }
    .preloader + *:not(iframe) {
    height: auto !important;
    }

    • #8940

      kcawte
      Participant
      Post count: 4
      This reply has been marked as private.
  • #8933

    Support Team
    Keymaster
    Post count: 728

    Also it’s not possible this! We tested our plugins all major platforms.

  • #8941

    Support Team
    Keymaster
    Post count: 728

    You’ve share password or username is not correct. Please create a new page and paste this none css animations short code :

    [vc_row][vc_column][vc_video_gallery_pro videogallerypro_display_title="true" videogallerypro_main_title="Video Gallery Pro" videogallerypro_main_title_color="#aaaaaa" videogallerypro_main_title_font_size="16px" videogallerypro_main_title_font_weight="400" videogallerypro_main_title_line_height="1.6" videogallerypro_main_title_letter_spacing="1px" videogallerypro_loadmore_active="true" videogallerypro_loadmore_itemcount="4" videogallerypro_display_search="true" videogallerypro_display_cats="true" videogallerypro_video_cat_1="Presentation" videogallerypro_video_cat_2="Getting Started" videogallerypro_video_cat_3="Help" videogallerypro_video_cat_4="Account" videogallerypro_video_cat_5="Pricing" videogallerypro_video_cat_6="Funny" videogallerypro_video_cat_7="Dashboard" videogallerypro_video_cat_8="Marketing" videogallerypro_video_cat_9="Development" videogallerypro_video_cat_10="Coding" css_animation="none" google_fonts="font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:200%20light%20regular%3A200%3Anormal" videogallerypro_items_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="8Bt5KzYdZtU" videogallerypro_video_title="Porsche Top 5 series – Best Porsche sounds" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="none" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10155656407651729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10153231379946729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="5h" videogallerypro_video_category="Facebook Shared" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="none" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="155039108367168" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" el_class="customized"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="155039108367168" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" el_class="customized"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="8u4DpgdcHf0" videogallerypro_video_title="Youtube" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10154835146021729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 15.00 min" videogallerypro_video_category="Pricing" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="r-neGA1blsE" videogallerypro_video_title="The best Porsche concept cars" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="facebook" videogallerypro_facebook_video_id="10154553970951729" videogallerypro_video_title="Facebook" videogallerypro_video_duration="This video very cool - 10.00 min" videogallerypro_video_category="Help" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="dailymotion" videogallerypro_dailymotion_video_id="x5g29da" videogallerypro_video_title="Dailymotion" videogallerypro_video_duration="20 min" videogallerypro_video_category="Help" css_animation="flipInY"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="flipInY" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="ustream" videogallerypro_ustream_video_img="19" videogallerypro_ustream_video_id="9600798" videogallerypro_video_title="Usteam" videogallerypro_video_duration="230 min" videogallerypro_video_category="Account" css_animation="none"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="Io7DZgJpUAs" videogallerypro_video_title="Ferrari 458 Speciale" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][vc_video_gallery_pro_content videogallerypro_video_source="vimeo" videogallerypro_vimeo_video_id="163662857" videogallerypro_video_title="Vimeo" videogallerypro_video_duration="A vimeo video - 20 min" videogallerypro_video_category="Funny" css_animation="flipInY" videogallerypro_item_column="vc_col-sm-6"][vc_video_gallery_pro_content videogallerypro_video_source="youtube" videogallerypro_youtube_video_id="708mjaHTwKc" videogallerypro_video_title="KSI - Lamborghini" videogallerypro_video_duration="Very cool video, 10.00 min" videogallerypro_video_category="Presentation" css_animation="none" use_theme_fonts="yes" videogallerypro_item_column="vc_col-sm-4"][/vc_video_gallery_pro][/vc_column][/vc_row]

  • #8942

    Support Team
    Keymaster
    Post count: 728

    You need to set css animations like this:

  • #8943

    Support Team
    Keymaster
    Post count: 728

    We’ve entered the code above and videos working properly without any effort. Why you didn’t sent your website correct URL at the begining? and why you didn’t tried to import a template from the Video Gallery Plugin predefined templates section. Finally seem to works properly without any effort.

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