Premium WordPress Themes, Templates & Plugins › Support › WordPress Plugin Support › Video Video Gallery Pro Facebook issue

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    • September 6, 2018 at 12:06 pm #9295
      mediaq
      Participant

      Hi, i’ve install Video Gallery Pro Addon and when i add a Facebook video it shows an error message and the thumbnail image doesn’t show.
      This messages comes:
      Warning: file_get_contents(http://graph.facebook.com/254352825413635): failed to open stream: HTTP request failed! HTTP/1.1 400 Bad Request in wp-content/plugins/vc-video-gallery-pro/vc_extend.php on line 1030

      Could you tell me how to fix it?
      Thanks

    • September 13, 2018 at 4:37 pm #9297
      ThemeofWP
      Keymaster

      Hey there,

      Sorry for the delay. You don’t need to take any action. We’ll update it asap and you’ll be downloading it on codecanyon.net.

      Thanks for your patience.
      Regards

      Lisa JOY

    • September 14, 2018 at 9:58 am #9298
      mediaq
      Participant

      Hi Lisa, do you know when will be available this update you mention?
      I need this plugin working with facebook videos quickly.
      Thanks

    • September 14, 2018 at 6:07 pm #9299
      ThemeofWP
      Keymaster

      Hey there,

      We’ll update it within 1-2 business days later.

      Thanks for your patience.
      Regards

      Lisa JOY

    • September 15, 2018 at 9:32 pm #9304
      ThemeofWP
      Keymaster

      Hey there, did you purchased this item? https://codecanyon.net/item/video-gallery-pro-addon-for-visual-composer/20076862

      I’ve checked the Facebook video image and it has and thumbnail option from the media gallery and it does not grab thumbnails automatically.

      Could you please send a screenshot regarding this? Or can you share your login credentials via email or “Set as private reply”?

      Regards
      Lisa JOY

    • September 15, 2018 at 9:36 pm #9305
      ThemeofWP
      Keymaster

      And when I’ve checked our demo http://themeofwp.com/plugins/video-gallery-pro/?fbvid=10155656407651729&title=Facebook it’s working properly.

      Do you have a sample site?

    • September 17, 2018 at 6:24 am #9306
      mediaq
      Participant

      I see, but in my website is getting the same error

      Vídeos Top


      First one is from facebbok

    • September 18, 2018 at 7:41 am #9308
      ThemeofWP
      Keymaster

      We’ll be sent an update today regarding with this.

    • September 18, 2018 at 6:07 pm #9309
      ThemeofWP
      Keymaster

      Plugin updates has been sent probably you’ll be get an email regarding this and you can update the plugin anytime.

    • September 20, 2018 at 9:39 am #9313
      mediaq
      Participant

      I updated the plugin and now is working fine. But the thumbnail on facebook video isn’t showing, is this normal?

    • September 20, 2018 at 11:34 am #9314
      ThemeofWP
      Keymaster

      Hey there did you defined a thumbnail from your media gallery to it? As far as I see you didn’t defined any thumbnail or image to them yet. Please define a image and it’ll be turned our normal display.

      Regards
      Lisa JOY

    • September 20, 2018 at 2:00 pm #9317
      mediaq
      Participant

      But with Youtube videos is not necessary to define any thumbnail, shouldn’t be the same with FAcebook?
      Also another little problem, if the title is with an accent (like this “Haz tu propia contrucción”) when you clik to it, cant read the title…
      Thanks

    • September 21, 2018 at 12:03 pm #9319
      ThemeofWP
      Keymaster

      Hey there,

      Please check each setting of the video and define itself’s options. When selecting any video type it will be open in own settings.

    • October 2, 2018 at 2:33 pm #9328
      mediaq
      Participant

      Hello again, i’ve add some youtube videos but in some of them doesn’t show thumbnail. Do you know why this happens?
      Check it out please: https://inmocanaltv.com/videos-top

    • October 3, 2018 at 8:07 pm #9329
      ThemeofWP
      Keymaster

      Hey there we’ll update you and plugin asap. Thanks for your patience. Sometimes APIs and Image URLs changed.

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